Guarantee and warranty information

My guarantee is one that I’m proud of.

Every wheel leaves the workshop with a lifetime guarantee for workmanship and reliability.

All wheels will be true to 0.1mm lateral and 0.25mm radial play (usually a lot less) and with perfectly balanced spoke tension within the manufacturers specifications and tolerances. That’s really straight!

With the right care and maintenance I guarantee that your wheels will stay true and free from spoke failure within their intended use.

In the most unlikely event that you have a problem simply return your wheel to me for re-truing or replacement spokes, free of charge. If a repair in person is not possible due to distance then I will happily cover the cost of repair at your nearest reputable bike shop.

 

 

This guarantee does not cover any postage costs to me or other locations.

Additionally all component parts are covered by their respective manufacturing warranties which I can handle for you for no fee.

This guarantee does not cover material damage from crashes, strikes during off road use or damage to spokes due to incorrect rear derailleur settings but we do offer a much reduced build rate for such eventualities. Nor does it cover the normal wear and tear of the rim due to braking or spokes reaching the end of their normal fatigue life after many thousands of miles. I am more than happy to advise on all these aspects and should you have any questions then please do get in touch.

All work is covered by public liability insurance.

For any issues or warranty questions as well as for maintenance of your wheels please use the form below:

Emailing for a quote? Please provide as much info as you can on what you're looking for in your new set of wheels and we'll work together to build the perfect pair.

Don't know what any of the below means? Don't worry! I'll be more than happy to help. Our 'Components' and 'Pricing' sections are work in progress but please read them first for a quick guide.

Please include:

-Rider weight in KG, any luggage that will be carried in addition, riding style and intended use, the bike you'll be using.
-Letting me know the axle standards you require is also very helpful; likewise which type of gearing system you use and the freehub standard you may require.
-Whether your bike is running rim or disk brakes and if disk whether you have a preference for 6-bolt vs Centrelock.
-Any components you've already been considering along with any aesthetic or performance considerations you'd like me to take into account.

Hit me up!