My guarantee and warranty information

My guarantee is one that I’m proud of.

Every wheel leaves the workshop with lifetime guarantee for it’s workmanship and reliability.

All wheels will be true to less than 0.25mm lateral and radial play (usually a lot less) and with adequate and even spoke tension within manufacturers specifications and tolerances.

With the right care and maintenance I guarantee that your wheels will stay true and free from spoke failure within their intended use.

In the most unlikely event that you have a problem simply return your wheel to me for re-truing or replacement spokes, free of charge. If a repair in person is not possible due to distance then I will happily cover the cost of repair at your nearest reputable bike shop.

 

 

This guarantee does not cover any postage costs to me or other locations.

Additionally all component parts are covered by their respective manufacturing warranties which I can handle for you for no fee.

This guarantee does not cover material damage from crashes, strikes during off road use or damage to spokes due to incorrect rear derailleur settings. Nor does it cover the normal wear and tear of the rim due to braking or spokes reaching the end of their normal fatigue life after many many miles on heavily used wheels. I am more than happy to advise on all these aspects should you have any questions.

All work is covered by public liability insurance.

For any returns, warranty or maintenance of your wheels please use the form below: