My guarantee is something to be proud of.
Every wheel leaves the workshop with a spoke lifetime guarantee for workmanship and reliability.
All wheels will be true to 0.1mm lateral and 0.25mm radial play (usually a lot less) and with perfectly balanced spoke tension within the manufacturer’s specifications and tolerances. Wherever possible hubs are further weatherproofed in house, as is spoke / nipple interface for mile upon mile of happy riding.
With the right care and maintenance, your wheels will stay true and free from spoke failure within their intended use.
All spokes are subject to fatigue over their lifetime; but a well built wheel will last a long time. At a minimum this guarantee offers 5 years for butted spokes and 10 years for high end bladed spoke builds.
7 years in and thousands of wheels later? No fatigued spokes yet!
Furthermore I offer a crash and theft replacement policy. If your wheels are stolen or damaged due to accidental crash damage, I’ll happily offer a reduced build price and trade pricing.
And if you have a problem...
In the most unlikely event that you have a problem simply return your wheel for re-truing or replacement spokes, free of charge.
If a repair in person is not possible due to distance then I will happily cover the cost of repair at your nearest reputable bike shop, no questions asked.
I am more than happy to advise on all these aspects and should you have any questions then please do get in touch.
All work is covered by public liability insurance.
and what isn't covered..?
This guarantee does not not cover any postage costs to me or other locations.
Additionally, all component parts are covered by their respective manufacturer’s warranties which I can handle for you for no fee.
This guarantee does not cover material damage from crashes or strikes during on or off-road use or damage to spokes due to incorrect rear derailleur settings or theft. For these eventualities, please refer to my crash damage and theft policy.
Nor does it cover the normal wear and tear of the rim due to braking or spokes reaching the end of their normal fatigue life after many thousands of miles. After 6+ Years we’ve not seen a single fatigued spoke yet though!
How To Claim..?
If you need to make-use of any of these policies, please contact me in the first instance by email.
You should include as much information as you can in the email and, if possible, include photos of any issues that might be relevant.
Once received, I’ll assess the situation and let you know how to proceed. Please allow up to a week for me to respond and please do not post/deliver wheels to RyanBuildsWheels until you’ve been asked to do so.
